Customer Success & Account Management
Retention, expansion, team sizing and churn risk, for B2B SaaS vendors.
Retail & pricing
Buying price, margin, price image, review frequency and markdown, for retail and e-commerce.
Tools 7 tools
Glossary 8 terms
Price image, KVI, Price elasticity, Repricing, Markdown, Price architecture…
Open the glossary →Entering the French market
Twelve trade constructions with no direct equivalent elsewhere, kept under their French names because that is how an incoming operator will meet them.
Glossary 12 terms
Marge avant, Marge arrière, Triple net, Prix de vente conseillé, Prix d'appel, Coopération commerciale…
Open the glossary →A first thirty-minute conversation
Thirty minutes are enough to frame a retention, expansion or pricing issue, and see whether there is work to do together.