The most profitable growth is the growth you don't have to chase: the customers you've already signed. I work in advisory or fractional leadership roles to turn Customer Success into a revenue engine — building the function, retention and expansion strategy, pricing. For scaling B2B SaaS vendors and retail & e-commerce players.
Minority stakes and buyouts, alongside leaders who stay in control — in companies where customer relationships, pricing or commercial structure are the value lever.
Products built in-house, for the long run, to the same standard. Argosfire — wildfire monitoring in France.
A Customer Success function built from scratch, now the company's first growth engine.
An international team of 15+ (France, Spain, UK), moved from a reactive role to a structured growth model.
Seven years of negotiation, benchmarking and pricing strategy — Airbus, Amazon, Sia Partners — before moving to the customer side.
A retention, expansion or pricing challenge? A first thirty-minute conversation is usually enough to qualify it — and you leave, at the very least, with a structured outside view.